2017 Annual Conference & PWville
Event Start Date & Time: 2/28/2017  12:00 AM
Event End Date & Time: 3/2/2017  12:00 AM

Venue :

Saskatoon Inn
2002 Airport Dr
Saskatoon , SK , S7L 6M4

Contact Person :

Trina Miller
Email : spwa@sasktel.net
Phone : (306) 232-9300
Company : Saskatchewan Public Works Association
Title : Chapter Administrator

Description :


The Saskatchewan Public Works Association (SPWA) is pleased to be hosting our 58th Annual Conference and PWville at the Saskatoon Inn, February 28 - March 2, 2017.

This conference brings together people from across the province who are involved in all aspects of public works. Over 800 communities, RMs, and First Nations, along with government and municipal decision-makers, municipal engineers, consultants, suppliers, and contractors are invited to attend.

The theme of this year’s conference is ‘A Climate of Change’. 

We invite you and your personnel to attend to gain valuable information and knowledge, receive CEUs, connect with other individuals in your field, and contact with suppliers and other industry professionals!

New to the Conference this upcoming year is Tuesday’s education session(s) has been dedicated solely to administration/council. 

We have a block of rooms available with the Saskatoon Inn.  Just call the Saskatoon Inn at (306) 242-1440, and indicate that you are with the SPWA's 2017 Conference, and they will be sure to help you.  

Saskatoon Inn Google Maps

Please find registration forms attached below.

Tuesday, February 28th Sessions:

Communications Strategies for Internal & External Customers

Internal & External Customer Focus While internal or external customers may fulfill different roles, both are critical to the viability of an organization or business. External “customers” are necessary to the success of any business or organization, as they are why an organization exists – To provide goods and/or services to the customer. The survival of an organization is also often dependent upon the revenue stream provided through the patronage of the external customer. They are essential for initial and repeat business, as well as referrals. Thus, both good and bad experiences for a customer can have significant impacts on an organization. A simple definition of an internal customer is “anyone within your organization who is dependant on you to meet a goal or deadline”. They are comprised of those who work every day to make your operation a success. Internal customers include co-workers, departments within your organization, suppliers, supervisors, managers and subordinates. Foundations for internal customer focus include effective inter-departmental communication, and cooperative attitudes and behaviors. The premise is that because every person within your organization ultimately impacts external customers, the same best practices for excellent external customer focus generally applies to the internal customer.

Presenter Michelle Pexa


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